Cancellations

Before-Your-Order-Ships Cancellation:
You may cancel your order for a full refund at any time before your equipment is shipped from our warehouse. Equipment generally ships within 3-5 business days from the day you place your order, M-F. To cancel your order, please contact us immediately.

Once-Your-Order-Has-Shipped Cancellation:
If you cancel your order after it has shipped from our warehouse, but prior to delivery and installation to you, we will refund the cost of the equipment, but not the cost of shipping. To cancel your en route order, please contact us immediately.

After Delivery Return:
We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. We take pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, we will replace the defective unit.

With the original sales receipt, returns may be accepted within 30 days from date of purchase. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For online orders, the customer will be responsible for the shipping charges for the return of the product and a 20% restocking fee.